Refund Policy

Trial Accounts

When first signup for or download Hero Framework, you can use the product absolutely free for 30 days.  Upon purchasing either a monthly hosted license, or a lifetime download license, this refund policy comes into effect.

Account Cancellation

The account owner is the only person who can cancel the account. An email or phone request to cancel your account is not considered cancellation. To cancel, go the Account Manager area of the website, select your license, and select "Cancel".  If your services are being billed as a subscription, your subscription will be terminated upon account cancellation.

Payments & Refunds

As stated above, you are free to use Hero Framework for free as a 30-day trial prior to purchasing. If you purchase Hero Framework during, at the end of, or after this 30-day trial period, all purchases are final.  We offer the trial so as to limit the need for refunds.  No refunds will be offered after purchase.

If you use a monthly payment option, Hero Framework license fees are billed in advance on a monthly basis and are non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused/unwanted with an open account. In order to treat everyone equally, no exceptions will be made.